Frequently Asked Questions

Welcome to our FAQ page! Here you’ll find answers to common questions about our products, policies, and processes. If you don’t see your question here, feel free to reach out to us at fivescentses@gmail.com.

General Questions

  1. What is Five Scentses?
    Five Scentses is a fragrance-focused company specializing in handcrafted soy blend candles inspired by the essence of iconic destinations, diverse cultures, and cherished memories.

  2. Where are you located?
    We are located in Northern New Jersey, USA, and ship all our products from this location.

  3. Are your candles handmade?
    Yes! All our candles are handcrafted with care using high-quality soy blends and signature fragrances.

  4. What types of wicks do you use?
    Our candles feature either double cotton wicks or wooden wicks, depending on the product, to provide a clean and cozy burn.

Product Questions

  1. What makes your candles unique?
    Our candles are inspired by meaningful moments and destinations, offering unique fragrance blends and an elevated ambiance with every burn.

  2. Are your candles eco-friendly?
    Yes, we use soy blend wax, which is more environmentally friendly and burns cleaner than traditional paraffin wax.

  3. What sizes are your candles?
    We currently offer 8oz and 10oz candles, perfect for creating ambiance in any space.

  4. Do your candles contain any harmful chemicals?
    No, we use high-quality, non-toxic ingredients to ensure our candles are safe for you and your home.

  5. How long do your candles burn?
    Our 8oz candles burn for approximately 30-40 hours, while our 10oz candles last 50-60 hours, depending on usage.

Ordering and Shipping Questions

  1. How do I place an order?
    You can shop directly on our website by adding items to your cart and completing the checkout process.

  2. Where do you ship?
    We currently ship within the United States. Contact us if you need international shipping options.

  3. How much does shipping cost?
    Shipping costs are calculated at checkout and depend on your location and order size.

  4. How long does shipping take?
    All orders are processed within one business day and typically arrive within 3-7 business days, depending on your location.

  5. How can I track my order?
    Once your order ships, you’ll receive an email with a tracking number to monitor its progress.

Returns and Exchanges

  1. Can I return a candle if I don’t like the scent?
    Due to the nature of our products, we cannot accept returns for used candles. However, unopened and unused products may be returned within 30 days of receipt.

  2. How do I initiate a return?
    Email us at fivescentses@gmail.com with your order number, and we’ll provide instructions for returning your item.

  3. Will I get a full refund for my return?
    Refunds will be issued for the product price only. Shipping costs are non-refundable.

Candle Care Questions

  1. How should I care for my candles?

    • Trim the wick to 1/4 inch before each burn.
    • Allow the wax to melt to the edge of the container during the first burn to prevent tunneling.
    • Avoid burning for more than 4 hours at a time.

  2. Why is my candle not burning evenly?
    Uneven burning is often caused by not allowing the wax to melt to the edge of the container during the first burn. Ensure the wick is trimmed and burn the candle for a sufficient amount of time.

  3. What should I do with the jar once the candle is finished?
    Our jars can be cleaned out and repurposed for storage, decoration, or as plant holders!

Still Have Questions?
If you didn’t find the answer you were looking for, we’re happy to help! Contact us at fivescentses@gmail.com.